Questions

We do everything we can to deliver your package on the promised day, and in about 97% of cases, we succeed. However, due to occasional high demand or an error by the delivery service, your package delivery may be delayed. Unfortunately, we are unable to expedite or influence this process. Check your Track & Trace for the latest status of your order.

It's very unfortunate that your package has not been delivered; our apologies for this.
Here are a few steps you can take:

1. Check the Track & Trace code:
   You received this via email. The Track & Trace code provides more information about the shipment, including any updates on a delayed delivery or an alternative delivery point.
2. Verify the delivery address:
   Double-check to ensure the delivery address and postcode are correct.
3. Have a good look around your home.
   Check around the house just to be sure. Sometimes a parcel is placed in a bin, container, or another sheltered spot.
4. Ask your neighbors:
   It's possible the delivery was attempted while you were not at home. The package might have been delivered to a neighbor or a pick-up point. This is often (but not always) indicated in the Track & Trace details.

Contact us if the Track & Trace doesn't provide clarity.

Order a Rolfstone product and test it at home. You have up to 30 days after purchase to return the Rolfstone for free and receive a full refund.

Returning the Rolfstone product is completely free. You will receive a prepaid return label from us.

• Notify us of the return within 30 days of purchase.
• The product must be clean, undamaged, and complete.
• The packaging must be undamaged (excluding the plastic seal).

If any damage has occurred, please inform us first

The procedure for returning a product and receiving a refund works as follows.

Contact us first

Send a message via email (service@rolfstone.com) or WhatsApp (+316839 939 93) with the following information:

• Order number
• First and last name
• Indicate in your message that you wish to return the product.

We would also appreciate it if you could explain the reason for the return. This provides us with valuable information to improve our products and communication.

Print

You will receive a return label from us. Print it out.

If you don’t have a printer, copy the return label’s shipping address and write it clearly on the shipping box. The return shipping will still be free. Note: Include a note in the shipping box with your name and order number. Without this, we cannot identify the sender and process the refund.

Package the Rolfstone

Do not use the original Rolfstone packaging as the shipping box. Place it in a sturdy shipping box instead. Ensure everything is returned clean and complete. If there is any damage or missing items, let us know before shipping.

Attach the return label to the shipping box

Affix the printed return label to the box.
Make sure any old labels on the box are not visible.

Ship

Drop off the package at a counter of a postal service point (PostNL in the Netherlands and Belgium). The staff will create a shipping label and accept the package. Keep the receipt for at least 4 weeks in case the package gets lost. There are no shipping fees.
Please send the package within 5 working days.

Refund

Once we have received the package in good condition, we will transfer the refund within 6 working days. The amount will be transferred to the account used for the purchase. Please note that it may take 6 working days to appear in your account (PayPal and credit card payments may take longer).

Questions

If you have any questions about the return process, please do not hesitate to contact us:

Once we have received the package in good condition, we will process the refund within 6 working days.

The refund will be transferred to the account used for the purchase.

Please note that it may take 6 working days for the amount to appear in your account (PayPal and credit card payments may take longer).

If you wish to exchange your purchase for another Rolfstone product from our website, it’s best to register the current product for return (see above).

You can either order the other product right away or wait until you’ve received the refund for your initial purchase.

Yes, the Rolfstone Air Balance is highly suitable for people with allergies such as hay fever, asthma and a house dust mite allergy. The device is equipped with a powerful HEPA-13 filter, which removes at least 99.97% of fine particles from the air – including:

• Pollen (which cause hay fever symptoms)
• House dust mites and their droppings
• Mould spores
• Pet dander
• Fine dust and other allergens

By filtering these allergens from the air, the Air Balance helps to reduce symptoms such as sneezing, shortness of breath, watery eyes or wheezing.

Note: For many people, the Air Balance helps to reduce symptoms, but complaints such as sneezing or shortness of breath may also have causes other than air quality – such as infections, respiratory conditions or food allergies.

You can try the Air Balance for 30 days. Not for you after all? Then you can simply and return it free of charge by submitting a return request.

The Air Balance can help to reduce symptoms in COPD, but it is not a replacement for medical treatment. COPD (chronic obstructive pulmonary disease) makes the lungs particularly sensitive to fine dust, pollen, smoke, mould spores and other irritants in the air. The Air Balance is equipped with a HEPA-13 filter that removes at least 99.97% of fine particles from the air, helping to ease the burden on the airways.

For many users this leads to:

• Less irritation of the airways
• Reduced coughing or breathlessness caused by indoor air pollution
• Better sleep in a cleaner environment

Note: the effect varies from person to person. For some, cleaner air provides clear relief of symptoms, while for others the effect is less noticeable.

You can try the Air Balance for 30 days. Not for you after all? Then you can simply and return it free of charge by submitting a return request.

Yes, absolutely. Even without allergies or respiratory problems, the Air Balance can noticeably improve the air quality in, for example, your bedroom. While sleeping, you breathe the same air for hours, often with the windows closed and limited ventilation. The Air Balance removes invisible pollution such as fine dust, mould spores and pollen from the air, creating a fresher sleeping environment.

For many users this leads to:

• A fresher, cleaner feeling upon waking
• Less dry throat or blocked nose in the morning
• Calmer breathing during the night
• A more pleasant atmosphere in the bedroom, especially with closed windows
• Less dust settling on furniture and surfaces

Even without complaints, clean air contributes to a better night’s sleep and a more pleasant start to your day.

You can try the Air Balance for 30 days. Not for you after all? Then you can simply and return it free of charge by submitting a return request.

Does it use an ioniser?

❌ No ioniser – deliberately avoided due to ozone and health concerns

• Ozone production is harmful: Ionisers can emit ozone. Although usually in small amounts, ozone can cause airway irritation in sensitive people (such as asthma patients).
• Health authorities warn against it: Organisations such as the RIVM and the WHO advise against using ionisers in enclosed spaces because of these health risks.
• Little added value: The HEPA-13 filter in the Air Balance is already highly effective – including against viruses and bacteria – so an ioniser provides hardly any extra benefit.
• More maintenance: Ionisers cause dust particles to settle inside the device or on surfaces. These must be cleaned regularly to maintain effectiveness. Without proper maintenance, efficiency decreases and ozone emissions may increase.
• Extra costs and risk of defects: An ioniser is an additional component that can wear out or fail. This increases the risk of malfunctions and leads to extra costs for replacement or repair.

❌ No ioniser – deliberately avoided due to ozone and health concerns

• Ozone production is harmful: Ionisers can emit ozone. Although usually in small amounts, ozone can cause airway irritation in sensitive people (such as asthma patients).
• Health authorities warn against it: Organisations such as the RIVM and the WHO advise against using ionisers in enclosed spaces because of these health risks.
• Little added value: The HEPA-13 filter in the Air Balance is already highly effective – including against viruses and bacteria – so an ioniser provides hardly any extra benefit.
• More maintenance: Ionisers cause dust particles to settle inside the device or on surfaces. These must be cleaned regularly to maintain effectiveness. Without proper maintenance, efficiency decreases and ozone emissions may increase.
• Extra costs and risk of defects: An ioniser is an additional component that can wear out or fail. This increases the risk of malfunctions and leads to extra costs for replacement or repair.

❌ No UV lamp – deliberately avoided due to limited effect and added value. 

• Limited effect in air purification: UV-C light can kill micro-organisms, but it requires a high dose and sufficient contact time. In compact air purifiers, air often flows past the lamp too quickly to be effective.
• Little added value: The HEPA-13 filter in the Air Balance is already highly effective – including against viruses and bacteria – so a UV lamp adds hardly any benefit.
• Lamps wear out and need replacing: UV-C lamps lose strength over time and must be replaced regularly to remain effective – something users often forget or do not do.
• Extra costs and maintenance: A UV lamp makes the device more complex and involves recurring costs – due to higher power consumption and because the lamp must be replaced periodically to remain effective.

No, the Air Balance is not a humidifier.

• The Air Balance does not blow out cold or warm air.
• The device does not function as a humidifier.
• The Air Balance is not suitable for use with oils.

No, the device is not an air conditioner or a heat source.

• The Air Balance comes with a HEPA filter included.
• The filter lasts approximately 6–8 months.
• Clean the filter every few weeks using a vacuum cleaner.
• A new filter costs £24, including shipping.
• Filters can be ordered at www.rolfstone.com

The Air Balance and Air Balance XL are equipped with a HEPA-13 filter, which blocks at least 99.97% of all polluting particles. In addition, the device contains an activated carbon filter, which helps to reduce unpleasant odours.

See below “What is a HEPA filter?” for more information.

HEPA is a type of pleated mechanical air filter. It is an acronym for "High Efficiency Particulate Air" filter. This type of filter can remove at least 99.97% of dust, pollen, mould, bacteria and all airborne particles with a size of 0.3 microns (µm). Particles that are much smaller or larger are filtered even more effectively than this 99.97%.

In the Air Balance and Air Balance XL the air is filtered through a 3-stage HEPA filter. 

1. The outer layer of the filter blocks coarse pollution such as visible dust, hairs and flakes.
2. The second layer is the actual HEPA filter, which removes at least 99.97% of pollen, dirt, fine dust, bacteria, viruses and microplastics from the air.
3. The third layer is the Activated Carbon filter. This layer is effective at removing unpleasant odours and (cigarette) smoke.

❌ No app control – deliberately omitted for simplicity, privacy and reliability

Our air purifiers are deliberately designed without app control. This makes the device easier to use, safer for your privacy and completely independent of your phone or software updates. Everything works straight out of the box – without installation, account or connection. What’s more, operation is so intuitive that for many users an app would actually be unnecessarily complicated. This way, use remains accessible, straightforward and reliable for everyone.

Important

The filter inside the air purifier is wrapped in plastic to keep it clean and dry during manufacturing and transport. It is very important to remove the plastic packaging from the filter before using the air purifier for the first time!

Step 1

Turn the air purifier upside down so that the base with the feet is facing upwards. You may wish to place it on a soft surface to prevent scratches. On the edge of the bottom cover, you will find an arrow pointing to the CLOSE position. Turn the bottom cover anti-clockwise from CLOSE to OPEN to release it.

Step 2

Remove the filter from the air purifier and take off the plastic wrapping.

Step 3

Place the filter back into the air purifier.

Step 4

Reattach the bottom cover to the air purifier with the arrow pointing to OPEN. Then, turn it clockwise towards CLOSE. When you hear a click, the bottom cover is securely in place.

The light on top of the air purifier automatically indicates how clean the air is.

• Colour
• Air quality
• Fan speed
• Blue
• Excellent air quality
• Sleep mode
• Green
• Good air quality
•  1 (low) 
• Orange
• Poor air quality
• 2 (medium)
• Red
• Heavily polluted air
• 3 (high)

When set to ‘Auto’, the air purifier responds automatically if the surrounding air becomes polluted enough to pose a potential health risk. In most cases, the indicator will remain blue, meaning the air is kept clean at a low fan speed. Since the air quality is not immediately concerning, there is no need for the purifier to switch to a higher setting.

When you switch on the Air Balance it will remain on until you turn it off yourself.

However, there is also a timer function that allows you to set the operating time. Select one of the options below, and the device will switch off automatically after the chosen duration:

• 2 hours
• 4 hours
• 8 hours

Yes, the purification is automatically controlled when the air purifier is set to the automatic mode!
The device has a built-in sensor that constantly monitors the air quality. When it detects increased air pollution, it will automatically switch to the appropriate fan speed.
As the pollution decreases through air filtration, the purifier will automatically return to a lower fan speed.

• The Air Balance is suitable for rooms of up to 21m² / 226 sq ft
• Examples: bedroom, children’s room, home office, small living room, attic, garden shed

The Air Balance air purifier features a quiet sleep mode, ideal for an undisturbed night’s rest while keeping the air clean. When you increase the fan speed, it naturally becomes louder, as is the case with all air purifiers, but the higher settings are usually only needed for short periods.

The Air Balance has very low power consumption, so you can easily use it throughout the night without worrying about energy costs.

• Height: 36 cm
• Width: 21.5 cm
• Depth: 21.5 cm
• Weight: 2.9 kg

1. The best placement for the Air Purifier

In general, it’s best to place the air purifier near the main source of pollution. Think, for example, near a fireplace, where pets stay, or by a frequently opened door. If the source of pollution is not clear, you can place the air purifier close to the person who benefits most from clean air.

Make sure the air purifier has enough space around it. Keep at least 20 cm distance from the wall and 40 cm from other objects to allow it to clean the room effectively.

Do not place the Air Balance too high. Ideally, place it on the floor or no higher than 40 cm.

The Air Balance must be placed on a flat, stable surface so that all feet are in contact with the ground. This prevents vibration noise.

2. Keep doors and windows closed, but ensure fresh air

If doors and windows are left open too often, the cleaned air will escape or new pollution may enter. The Air Balance works best in a semi-enclosed space where the existing air is continuously purified.

However, don’t forget to ventilate the room properly. The Air Balance does not produce fresh oxygen, this must come from outside. For example, in the bedroom, it’s fine to leave the window and door slightly open.

3. Keep the Air Balance running

Set the air purifier to automatic mode or manually select the setting that feels most comfortable. Because of open doors and dust stirred up by people and pets, there is always new pollution in the air.

Leaving the purifier on helps keep the air cleaner and more stable. If you’re away from the room for an extended period (such as during the night), you can of course switch it off.

4. Clean the air purifier and filter regularly

See also page 8. By vacuuming the outside of the filter and the inside of the filter housing regularly, the filter will last longer and the air purifier will perform better. Do not clean the filter with water or any other liquid.

5. Bedroom

If you’d like to start the night with very clean air in the bedroom, switch the Air Balance to its highest setting about 2 hours before bedtime. Close the bedroom door and, if you wish, leave the window slightly open. This gives the Air Balance enough time to filter the air multiple times through the HEPA filter. Before going to sleep, you can reopen the door and window and optionally switch the Air Balance to sleep mode.

You can also apply this tip in the living room when you’re away for a bit and the sound of the higher fan speed won’t disturb anyone.

6. Extra clean

If you want to keep the room extra clean or you suffer from allergy symptoms even with low levels of pollution, don’t use the automatic mode. Instead, choose a higher setting manually.

7. After vacuuming

While vacuuming, small dust particles may escape back into the air from the vacuum cleaner’s outlet. Although this isn’t harmful to your health, it can aggravate allergy symptoms. If this happens, switch the air purifier to its highest setting after vacuuming to quickly clean the air again.

8. While cooking

When cooking, it’s of course important to use the extractor hood. However, that’s often not enough to eliminate all cooking smells. In that case, temporarily set the Air Balance to a higher setting — the carbon filter will greatly reduce odours.

It’s important to note that cooking smells and steam released during cooking are harmless. The Air Balance does not detect this as polluted air and therefore won’t automatically increase its fan speed. However, if something burns and the unit is nearby and set to ‘Auto’, the Air Balance will react quickly.

9. Give it a bit of time

The best way to use the air purifier can vary from person to person. Some people run the Air Balance all day on auto mode, while others, due to allergies, prefer a higher manual setting. Take a bit of time to discover what works best for you and what you feel most comfortable with.

10. If the air quality indicator often shows blue

As explained on page 5, the Air Balance responds in automatic mode when the surrounding air is polluted to a level that may pose a health risk. If this is not the case, the purifier will remain on the blue setting. In this mode, the air is still being cleaned to prevent it from gradually becoming more polluted.

However, if you suffer from allergies, even very low levels of pollution can be problematic. In such cases, you can manually set the Air Balance to a higher speed or use the method described in tip 5.

11. What doesn’t get dirty doesn’t need to be cleaned

No matter how well an air purifier works, it’s even better for your indoor air quality (and your health) to minimise air pollution in the first place. Here are a few tips to help improve the air quality in your home:

• Avoid opening windows and doors too widely when the Air Balance is on (see also tip 2 on page 9). This prevents clean air from escaping and dirty air from entering easily.
• Dust that has settled on surfaces will not be removed by the air purifier. Regular vacuuming and dusting helps to get rid of it. Don’t forget to clean under beds and furniture. Use a microfibre cloth when dusting, as it traps dust more effectively. Afterwards, set the Air Balance to its highest setting for a while to remove the fine dust that may have been stirred back into the air (for example, through the vacuum cleaner’s outlet).
• Avoid placing piles of clean laundry in rooms where you spend a lot of time, such as the bedroom. Also avoid folding or ironing laundry in such spaces. Many fabrics release fibres easily, which you’ll notice as fluff on the floor or fine particles floating in the air.
• It’s important to wash your bedding regularly, especially if you suffer from allergies. House dust mites like to settle in beds and leave behind residue that dries out and breaks down into tiny airborne particles. Wash bedding at 60°C to kill the mites.
• Curtains, carpets, and fabric upholstery not only trap dust easily, they also generate it. When you open the curtains or sit on the sofa, dust particles are released into the air. Of course, that’s what the air purifier is for — but if this triggers strong allergy symptoms, consider using materials that trap less dust. Think of smooth flooring like wood, laminate or PVC, and roller blinds or slatted blinds instead of fabric curtains.

The Rolfstone Air Balance comes with a one-year warranty. If you experience any issues within this period that are not the result of improper use or external damage, please contact our customer service team at service@rolfstone.com.
If you have already purchased the device and have questions about the warranty, please include your order number when contacting us.

To ensure the air purifier operates efficiently and to extend its lifespan, it is recommended to clean the filter once a month using a vacuum cleaner.

Attach the brush nozzle to the vacuum hose and use it to remove dust from the outside of the filter, the inside of the filter housing, and the base plate.

Do not wash the filter with water or any other liquid.

The filter should be replaced when the filter indicator lights up. It is also recommended to replace the air filter every 6 to 8 months, depending on how often the purifier is used. Be alert to the following signs that indicate the filter may need replacing:

• Increased noise levels
• Reduced airflow
• A clogged filter
• Stronger or lingering odours

You can order a replacement filter at Air Balance Filter.

1. Switch off the air purifier and unplug it from the power socket.
2. Turn the air purifier upside down so that the bottom with the feet is facing up. Place it on a soft surface to avoid scratching it. On the edge of the bottom cover, you’ll find an ARROW pointing to the CLOSE position. Turn the bottom cover anti-clockwise from CLOSE to OPEN to remove it.
3. Remove the old filter from the purifier.
4. Take the plastic wrapping off the new filter.
5. Insert the new filter into the purifier.
6. Place the bottom cover back on with the ARROW pointing to OPEN, then turn it clockwise towards CLOSE. When you hear a click, the bottom cover is securely attached.
7. Plug the purifier back in and switch it on.
8. Reset the filter replacement indicator
   (This ensures that the red filter indicator light turns off again):
   • Make sure the air purifier is plugged in.
   • Switch the purifier off .
   • Press and hold for 3 seconds. The light will turn on.
   • Press and hold again for 3 seconds. The light will turn off, indicating the reset is complete.

You can order a replacement filter at Air Balance Filter.

A replacement filter for the Air Balance can be ordered at Air Balance Filter.

• The plug is not inserted into the socket.
  • Insert the plug into the socket.
• The socket has no power.
  • Try a different socket.
• The air purifier is not switched on.
  • Press to switch on the air purifier.
• The power cable is damaged.
  • Contact Rolfstone. Include your order number and a description of the issue. We will resolve it as quickly as possible.
• The air purifier is defective or not working properly.
  • Contact Rolfstone. Include your order number and a description of the issue. We will resolve it as quickly as possible.

• See the solution above under The Air Balance will not switch on.
• The air purifier is defective or not working properly.
  • Contact Rolfstone. Include your order number and a description of the issue. We will resolve it as quickly as possible.

• The plastic wrapping is still around the filter inside the purifier.
  • Remove the filter from the purifier and take off the plastic wrapping as described under “Using the Air Balance for the first time”.
• The filter is dirty.
  • Clean the filter by vacuuming the outside using the brush attachment on your vacuum cleaner.
  • Replace the filter as described under “How do I replace the filter”.
• There is a loose object inside the purifier.
  • Unplug the purifier immediately and contact Rolfstone at service@rolfstone.com. Do not attempt to open the purifier yourself.
• The filter is not properly fitted inside the purifier.
  • Remove the filter and reinstall it as described under “Using the Air Balance for the first time”.
• The Air Balance is not standing evenly.
  • Place the Air Balance on a flat surface so that all feet touch the ground to prevent vibration noise.
  • Check the grey feet. Sometimes they may sit slightly higher than the others. Push them firmly into place if necessary.

• The plastic wrapping is still around the filter inside the purifier.
  • Remove the filter from the purifier and take off the plastic wrapping as described under “Using the Air Balance for the first time”.
• The fan speed is set too low.
  • Press to adjust the fan speed.
• The filter is dirty.
  • Clean the filter by vacuuming the outside using the brush attachment on your vacuum cleaner.
  • Replace the filter as described under “How do I replace the filter”.
• There is not enough clearance around the purifier.
  • Keep at least 20 cm of space from walls and 50 cm from other objects to allow the purifier to clean the air effectively.

• The filter replacement indicator has not been reset.
  • Replace the filter as described under “How do I replace the filter”.
• The filter is not properly fitted inside the purifier.
  • Remove the filter and reinstall it as described under “Using the Air Balance for the first time”.

• Reset the filter replacement indicator:
  • Make sure the air purifier is plugged in.
  • Switch the purifier off .
  • Press and hold for 3 seconds. The light will turn on.
  • Press and hold again for 3 seconds. The light will turn off, indicating that the reset is complete.

• The air purifier may be defective or not functioning correctly.
  • Contact Rolfstone immediately at service@rolfstone.com. Include your order number and a description of the issue. We will resolve it as quickly as possible.

• In most cases, this is exactly how the Air Balance is designed to work.
  • The device is built with sleep comfort in mind and features a sensor that only increases speed when it detects actual pollutants in the air. This prevents the purifier from making unnecessary noise due to minor changes in air quality – ideal for a good night’s rest.
  • Important to know: even when the light stays blue, the Air Balance continues to purify the air continuously.
  • For people with allergies, even low levels of pollutants can be noticeable. In that case, you can manually set the Air Balance to a higher speed for more intensive cleaning.
  • Helpful tip: switch the purifier to its highest setting about two hours before bedtime, with the door closed and the window slightly open. This way, you’ll start the night in a perfectly clean environment.

Please contact Rolfstone. Include your order number and a description of the issue, and we will resolve it as quickly as possible.

• A detailed English manual is included.
• It also contains many useful tips.
• You can open or download the PDF of the manual here:: Rolfstone Air Balance Manual
• For more questions and tips, visit: Questions

Use the checklist below to quickly work out what is going on. Follow the steps in the order shown and start with step 1.

1. Test the adapter

Plug the adapter into the mains socket and do not connect it to the heating blanket yet.

• If the light shows green ●, go to step 2.

Does the light on the adapter not come on? Then it is faulty. Please contact us (see below).

2. Connect the adapter

Plug the adapter into the mains socket and connect it to the label using the magnetic connector.

What colour does the light on the adapter show?

• Red ● → the power bank is charging. Continue to step 3.
• Green ● → this is correct if the power bank (battery) is already fully charged.
  If not:
  • Check that the magnetic cable is properly and straightly connected to the label.
  • Check that the copper-coloured pin at the tip of the cable head protrudes sufficiently (see photo) and that it springs back when you press it.

Does the adapter light stay green? Please contact us (see below).

3. Light on the label

Is there a light on the right-hand side of the label when the adapter is connected?

• Yes → continue with step 4.
• No → open the power bank compartment, connect the power bank (battery) to the cable and check the small light at the bottom right again.

Does the light remain off after doing this? Please contact us (see below).

4. Switch on the blanket

Switch on the heating blanket by pressing the white power icon (to the left of the logo).

Do three lights on the left of the label turn on?

• Yes → continue with step 5.
• No → have you carefully completed steps 1 to 3? If so, please contact us (see below).

5. Check the heat

Switch on the heating blanket and wait at least 5 minutes. Use your hand to feel whether the blanket is warming up. Press your hand firmly against the blanket to feel the heat.

• Feels warm → everything appears to be in order and you can use the blanket. It is best to fully charge the power bank (battery) for at least 5 hours. Switch the blanket off unless you want to use it immediately.
• Feels only slightly warm → see the article ‘The heating blanket does not feel warm enough’ for more information.
• Does not get warm at all → have you completed all the steps above carefully? If so, please contact us (see below).

When you contact us:

Send an email to service@rolfstone.com with your order number and include your findings per step (1 to 4). With your answers we can quickly determine what is going on and how to resolve it.

If the heating blanket does not feel warm enough, please review the tips below.

• When you turn on the heating blanket, it takes a few minutes before you start feeling the warmth.
• You feel the warmth best by sitting on the blanket.
• If you only feel with your hand, the warmth may feel less intense. The warmth is much more noticeable when you sit on it.
• The heating blanket has two warming zones: one near the seat area and one near the lower back.
• After approximately 10 minutes, the blanket reaches its maximum warmth.
• Thicker clothing may cause the warmth to take slightly longer to fully penetrate.
• After about half an hour, you may notice the warmth is so effective that you can lower the heat level from setting 3 to 2 or even 1, while still maintaining a comfortable temperature.
• By lowering the heat level, you use less energy, and the battery lasts longer before needing to be recharged.

If, after following the above tips, you still feel insufficient warmth, please check the following:

• Is the power bank connected?
• Is the power bank charged?
• Is the heated blanket actually switched on?
• Is the heat level perhaps set to level 1?

For further explanation, see the item "The heating blanket does not get warm" below.

If none of these solutions work for you, please contact us.