We do everything we can to deliver your package on the promised day, and in about 97% of cases, we succeed. However, due to occasional high demand or an error by the delivery service, your package delivery may be delayed. Unfortunately, we are unable to expedite or influence this process. Check your Track & Trace for the latest status of your order.

It's very unfortunate that your package has not been delivered; our apologies for this.
Here are a few steps you can take:

1. Check the Track & Trace code:
   You received this via email. The Track & Trace code provides more information about the shipment, including any updates on a delayed delivery or an alternative delivery point.
2. Verify the delivery address:
   Double-check to ensure the delivery address and postcode are correct.
3. Have a good look around your home.
   Check around the house just to be sure. Sometimes a parcel is placed in a bin, container, or another sheltered spot.
4. Ask your neighbors:
   It's possible the delivery was attempted while you were not at home. The package might have been delivered to a neighbor or a pick-up point. This is often (but not always) indicated in the Track & Trace details.

Contact us if the Track & Trace doesn't provide clarity.