Returns

Returning your purchase at Rolfstone is no problem. You have 30 days to try the product, and if it doesn’t meet your expectations, you can return it free of charge.

Is something unclear, or is the product not working as expected? Returning it might not be necessary, as we can often resolve the issue for you easily. Check the FAQ page or simply get in touch with us. We know everything about our products and can almost always resolve the issue quickly and to your satisfaction or clear up any confusion.
Don’t hesitate to contact us – we’re here to help!

Order a Rolfstone product and test it at home. You have up to 30 days after purchase to return the Rolfstone for free and receive a full refund.

Returning the Rolfstone product is completely free. You will receive a prepaid return label from us.

  • Notify us of the return within 30 days of purchase.
  • The product must be clean, undamaged, and complete.
  • The packaging must be undamaged (excluding the plastic seal).

If any damage has occurred, please inform us first

The procedure for returning a product and receiving a refund works as follows.

Contact us first

Send a message via email (service@rolfstone.com) or WhatsApp (+316839 939 93) with the following information:

  • Order number
  • First and last name
  • Indicate in your message that you wish to return the product.

We would also appreciate it if you could explain the reason for the return. This provides us with valuable information to improve our products and communication.

Print

You will receive a return label from us. Print it out.

If you don’t have a printer, copy the return label’s shipping address and write it clearly on the shipping box. The return shipping will still be free. Note: Include a note in the shipping box with your name and order number. Without this, we cannot identify the sender and process the refund.

Package the Rolfstone

Do not use the original Rolfstone packaging as the shipping box. Place it in a sturdy shipping box instead. Ensure everything is returned clean and complete. If there is any damage or missing items, let us know before shipping.

Attach the return label to the shipping box

Affix the printed return label to the box.
Make sure any old labels on the box are not visible.

Ship

Drop off the package at a counter of a postal service point (PostNL in the Netherlands and Belgium). The staff will create a shipping label and accept the package. Keep the receipt for at least 4 weeks in case the package gets lost. There are no shipping fees.
Please send the package within 5 working days.

Refund

Once we have received the package in good condition, we will transfer the refund within 6 working days. The amount will be transferred to the account used for the purchase. Please note that it may take 6 working days to appear in your account (PayPal and credit card payments may take longer).

Questions

If you have any questions about the return process, please do not hesitate to contact us:

Once we have received the package in good condition, we will process the refund within 6 working days.

The refund will be transferred to the account used for the purchase.

Please note that it may take 6 working days for the amount to appear in your account (PayPal and credit card payments may take longer).

If you wish to exchange your purchase for another Rolfstone product from our website, it’s best to register the current product for return (see above).

You can either order the other product right away or wait until you’ve received the refund for your initial purchase.